We use a combination of online sales through http://www.vendini.com/, voice mail, and a live person who answers calls around 12 hours a week. Our box office person is paid, so she can offer both daytime and evening hours, but I don't see a problem with a community theater only offering a live box office attendant in the evenings.

Thank you all for your responses... some great looking companies out
there.  I guess I should have been a little more specific in my request…
As I stated, we are a small theater (in number of seats anyway) we do
seven shows with a combined event night of about 56 performances a
year.  Additionally, we really want to keep costs down for our patrons
and want to add an online option to appeal to those who are more high
tech oriented… However, we DO need to keep a phone option.  Is there any
company out there who provides both online ticketing and phone orders
(so our heavy blue hair base can still get tickets) will handle a
smaller venue like ours  AND doesn’t cost the proverbial arm and a leg?

Thanks again, and please let me know if such a place is out there..

There is a community theatre in my area who does online ticketing and phone purchases (thru their own box office).  Their website is www.communityplayers.org

Check out brownpaperticket.com based in Seattle.

we have a local business in town that is open 9-5 sell tickets for us during the week, and then we only sell tickets at the door.  It is a great partnership, as we don't think a more automated system is worth it for our small 130 seat theater.  We only just added credit card acceptance a few months ago too.

Tickets are printed on card stock with a seat assignment based on the configuration of the theater (we are a black box)

Troy