I am on the board of directors of a midwest CT. We currently use one ticketing system (Ticket 2k) to manage all tickets bought at the box office (including season tickets) and another to allow patron to buy tickets on-line (TicketLeap). This causes many issues. Because they are separate systems, we have to restrict a block of seats at the box office from being sold and on-line users can't see how many seats are really available.

I have two:

1. http://www.eventbrite.com/  - we are moving to this one due to integration with mailchimp, surveymonkey and less cost than our current vendor

2. www.tix.com - we are leaving these folks because of higher costs, no integration with our email marketing, social marketing and other advertising and the time it takes to get a check.

I know this post is rather old, but if you still need advice on ticketing sales, I would be happy to offer what I can. We use Tix.com, which has been an amazing service for us. I'm not sure why teejaystudio thinks they have high fees? Their fees are very reasonable. We only pay 25 cents per ticket printed at the box office and $1.50 for tickets printed online. The system we had throught about using, Vendini, charges $2.00 per online ticket, while some systems such as ticket master rang up to $7.00 per ticket or more.

The best thing about Tix.com is that they don't require a setup fee, no monthly fees, etc. Most of the other ticketing companies that offer free setup, etc are "online-only" companies (i.e. Brown Paper tickets, etc), which don't allow you to actually sell the tickets through a box office. They also offer e-tickets for your customers to print at home.

ALSO, teejaystudio addressed another issue, which is time to get a check. Tix allows you setup a merchant account to use with their service, which means you usually get the money in your bank account in 48 hours after the order is processed. This is how we do it, and it works great for us. Keep in mind though you'll need to setup a merchant account, which really is not the expensive. We use Payflow from Paypal, which cost us $120 to setup, but has come in handy by allowing us to have the ticket funds in our bank account almost immediately.

Bottom line is: You'll not find to many better places to provide your ticket services. No setup fee, fairly low ticketing fees (below average in my opinion), the option to sell tickets both online AND at your box office with their point of sale software (which is also free by the way). You can also offer your customers a 1-800 number to call that is available 24/7 for them to order tickets for your event directly through Tix.com, but this fee is rather steep at $3.50 per ticket.

Just my opinion. Also, no - I do not work for Tix.com, I'm simply a happy customer.


Edited by lparks - 7/08/10 at 6:31am

Originally posted by lparks Just my opinion. Also, no - I do not work for Tix.com, I'm simply a happy customer.

How long have you been using Tix.com? How many shows?

We have begun using Tix and have been very pleased. The cost is reasonable (.25 per box office transaction) and the staff has been very helpful. Allowing patrons to select thier own seats has increased our online sales to almost 50% of our total sales.